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Malwarebytes phone number support12/16/2023 ![]() If you are a Malwarebytes customer and have any questions about your renewal, please visit our official page here. For this investigation, we used a Virtual Machine that was made by that mimics a normal user desktop. The likes of Jim Browning who made headlines for his hacking into the CCTV of a call centre are doing a tireless job. However, there is also a strong community out there that is pursuing scammers and giving back to victims. Tech support scams have been around for many years and continue to be a huge problem in part because of the lack of action on the field where they are known to take place. This particular scheme has been very active for the past few months and it is difficult to estimate how many people fell victim to it. They asked us to download TeamViewer and share the ID and password so they could connect. In this instance, the scammers asked us to visit zfixtech, a website linking to a number of remote access programs. The reason given is that the service needs to be uninstalled first before a refund can be granted. Victims are instructed to visit a website to give the ‘technician’ access to their computer. It just happens to use a different delivery vector (email) and is perhaps just as, if not more effective. This scheme is essentially a lead generation mechanism, just like what we see with fake browser alerts (browlocks). In the heat of the moment, most people would not think to check their bank or credit card statement instead. The scammers are hoping victims will call them to dispute the automatic renewal. The amount usually is in the $300 to $500 range, which is a lot more than what we normally charge. The email includes an invoice renewal for the product stating that it has already been processed via credit card. It starts from an email using branding from a number of security companies, although in this blog we will focus on those that impersonate Malwarebytes. We’ve received a number of similar reports from people that have been scammed or simply wanted to alert us. ![]() ![]() In this blog, we follow the trail from victim to scammer and identify one group running this shady business practice. Before you know it your computer is locked and displaying random popups. The second is letting strangers access your computer remotely for them to uninstall the product in order to avoid the charge. Feeling upset or annoyed you call the phone number provided to dispute the charge and ask for your money back. ![]() You receive an invoice for a product you may or may not have used in the past for an usually high amount. It came to our attention because the Malwarebytes brand as well as other popular names were being used to send fake invoices via email. We’ve been tracking a fraudulent scheme involving renewal notifications for several months now. ![]()
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